Citizens Bank will never ask you to provide your Online Banking ID, Online Banking password, or PIN by email, phone or pop-up message. Use the following tips for preventing email fraud and identity theft.
General Fraud Prevention Tips
Never provide personal information in response to an unsolicited request, whether it is in an email or over the phone or on the Internet. Emails and Internet pages created by phishers may look exactly like the real thing. They may even have a fake padlock icon that ordinarily is used to denote a secure site. If you do not initiate the communication, do not provide any information.
If you are unsure whether a contact is legitimate, contact us. You can find phone numbers and addresses at on our Locations page. The key is that you should be the one to initiate the contact, using information that you have verified yourself.
Never provide your account information and/or password over the phone or in response to an unsolicited Internet request. Citizens Bank would never ask you to verify your account information or confirm a password online. Thieves armed with this information and your account number can help themselves to your money.
Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving or does not arrive, phone your financial institution to find out why. If your financial institution offers electronic account access, check your account activity online regularly to catch suspicious activity.
The National Crime Prevention Council has a website full of helpful tools to protect yourself and your community from all types of crime, including fraud. Visit them at www.ncpc.org.
The FDIC also has a variety of resources on their website to help you protect yourself.
FDIC Consumer News provides practical guidance on how to become a smarter, safer user of financial services. Issues and selected articles offer helpful hints, quick tips and common-sense strategies to protect and stretch your hard-earned dollars.
Do not leave your computer unattended after you have signed in to Online Banking.
Always exit your online banking session when you have completed your transactions.
Keep your online banking password private. Never give your online banking password to others or allow others to access your online banking records.
If you access your account information from any computer other than your own (such as your computer at work) be sure the system is private (not shared).
Avoid accessing your account from Internet cafes, airports or other public Internet locations where the security of a wireless network is unknown.
Mobile Banking Safety
Consider a screen lock on your mobile device. Many mobile phones offer this option, as well as other customizable security settings, which can help keep your phone and information secure.
Do not use your mobile device to store sensitive personal information or bank account numbers.
Limit the amount of personal information you provide on social networking sites. The more information you post, the easier it may be for a criminal to use that information to steal your identity, access your data, or commit other crimes.
Keep your device's operating system and browser up to date with the latest software, bug fixes, and security upgrades.
Only download apps from trusted sources. Using apps that are fraudulent or fake leave you susceptible to malware, viruses, and a host of other issues that could easily lead to identity theft or fraudulent banking activity.
Telephone Banking Safety
Citizens Bank employees will never ask you to tell them your PIN or online banking password over the telephone. If someone calls you claiming to be a Citizens Bank representative and asks for your PIN, do not give it out. Ask them for identification and call Citizens Bank immediately to report the incident.