Online Banking Security
Citizens Bank uses the most advanced security available on the Internet today. The same level of security used in our branches, ATM machines, and telephone banking system are also employed in Citizens Bank's online banking. All sensitive information is encrypted and online access requires a Personal ID and a Password known only to you.
(Note: Only valid account-holders should know the Internet Banking ID and Internet Banking password)
Designed and tested with and by industry experts, Citizens Bank‘s NetTeller state-of-the-art technologies will protect your information.
Government regulators oversee all of our banking operations including online banking. In addition, government agencies regularly audit our operations to ensure we comply with best business practices and the law.
Besides the security measures already mentioned, we employ internal bank controls to ensure optimum security for your Internet banking.
At Citizens Bank, we recognize security concerns and we are serious about security issues. In addition to our high security standards offline, we incorporate many security tiers into Citizens Bank's Internet banking system. Every possible effort is made to ensure that your account information is protected from unauthorized access. For questions regarding security issues, please call 262-363-6500.
SSL and Firewalls
Citizens Bank's NetTeller is accessed through a Secure Socket Layer (or SSL). This means all data transmitted to or from Citizens Bank's computer systems are encrypted using the most sophisticated security available to protect your money and privacy. Several firewalls exist to prevent unauthorized access to the system and to ensure your information is accessible only by using a correct Internet Banking ID and Internet Banking password.
Security Software on Processing System
Citizens Bank's NetTeller is a secure area. No one can view, obtain, or intercept information from this secure area without a proper Internet Banking ID and Internet Banking password. The "https" indicates that a secure connection has been made with the server.
Microsoft Internet Explorer: Upon entering www.citizenbank.com, users will find a completely closed lock next to the web address bar indicating a secure connection. The lock will remain closed as long as you remain in Citizens Bank's website or if you log into NetTeller using your ID and password.
Mozilla Firefox: Upon entering www.citizenbank.com, users can click on the Site Identity Button in the Location bar to the left of the web address. Clicking on the Site Identity Button will display security information about the website. The Site Identity Button will also have a corresponding color for the level of security. The Site Identity Button will remain colored (blue or green) as long as you remain in Citizens Bank's website or if you log into NetTeller using your ID and password.
Note: You may receive a message to change your browser settings when requesting a document from a secure area. Follow your browser instructions.
Protecting Information Online
It is very important that only you know your User ID and Password. This is the only way your account may be accessed. Three (3) unsuccessful attempts will lock out the User from accessing their account. If a user becomes locked out, a call must be placed to a Personal Banker at any one of our locations.
Citizens Bank does not solicit information (Social Security Number, account numbers, credit card numbers, passwords, etc.) by means of email. If you receive an email requesting confidential information from someone claiming to represent Citizens Bank, do not respond to the email. Please call any one of our Branch Managers to report any solicitation of this kind that you receive.
Account Numbers Not Visible
Citizens Bank will not put your account number(s) online and cannot be found anywhere on Citizens Bank's NetTeller. An exception is that your account number(s) can be found on all statements viewed online. A "Pseudo Name" is used in place of an account number to maximize the security of your NetTeller experience.
Automatic Log Off
After a ten-minute period of inactivity, the system will automatically log you off and force you to re-enter your User ID and Password.
Citizens Bank is constantly upgrading our system to include the most recent Internet security features. Suspect reports are generated daily to monitor and ensure that no one is attempting to log in to your account that shouldn't have access.
Your Role in Security
- Highly recommend the use of Virus protection program on your computer. Make sure the database is kept up to date.
- Highly recommend the use of a malware program on your computer. Make sure the database is kept up to date.
- Choose a good password!
- You should carefully select a password that is hard to guess and never use a word that can be found in the dictionary.
- Memorize your password! Even the best password is worthless if it's written on a note attached to your computer or an entry in your checkbook.
- Don't share your Internet Banking password with anyone else. Your password is designed to protect the privacy of your banking information, but it will only work if you keep it to yourself. If you think your password has been compromised, change it immediately online and immediately contact us 262-363-6500 or send us a note using the Contact Us form.
- Change your Login ID and password as often as you wish. (We recommend changing your password at least once each month.)
- Don't leave your computer unattended during a NetTeller session - click on "LOG OFF" to end your session.
- Once you have finished conducting your banking on the Internet, always sign off before visiting other Internet sites.
- If anyone else has access to your computer, clear your browser's cache in order to eliminate copies of Web pages that have been stored on your hard drive.
- Avoid using public Internet access terminals when conducting your Internet banking.
Important Note: While we continue to do everything possible to ensure the security of our system, we are not responsible for any breach of security that is outside of our control.