Q: What is NetTeller?
A: NetTeller allows our customers secure and convenient access to their accounts using the Internet anytime 24/7. Some of the functions available with NetTeller are:
- View and print information on all accounts, including loans. Review and print transactions and history.
- Confirm deposits, withdrawals and cleared checks.
- Transfer funds between accounts and make loan payments.
- View images of checks and deposit transactions.
- View and print monthly statements.
- Enroll for paperless statement delivery.
Q: How do I get NetTeller?
A: Citizens Bank customers can visit any branch location and speak with a Personal Banker to enroll. Customers with existing deposit accounts can also self-enroll from the NetTeller login area on our website.
Q: How do I use NetTeller?
A: After you enter your Password on the first screen of NetTeller, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in. Additional information is available in the Online Banking Guide.
Q: Does my Internet Browser require anything special?
A: Your Internet Browser must have 128 bit encryption and have the cookies enabled. If you are missing either of these items, you will not be able to access NetTeller.
We support the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome. When a new version is announced as Release to Web (RTW), support will cease on the third-oldest major version. Please note that utilizing older browsers may result in disabled functionality or limited access to services. If using a phone or tablet to access online banking outside of our apps, functionality and appearance may vary from the traditional interface (desktop/laptop).
Q: Is NetTeller a secure online product?
A: Yes! NetTeller uses SSL (Secure Socket Layer) technology along with 128 bit encryption. There is 24/7 monitoring of the servers that run NetTeller. There is a yearly external audit done on NetTeller as well as an FDIC (Federal Deposit Insurance Corp.) audit. You can view more details on the Online Banking Security page.
Q: Can I view my check images online?
A: NetTeller gives you the ability to view your check and deposit images online. You just click the check number in your transaction history and you will see an image of your check. Check images are available for up to 90 days.
Q: What happens if I don't log off of the system?
A: NetTeller has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using NetTeller, you will have to log in again to resume banking.
Q: What happens if I forget my NetTeller Password?
A: Immediate access may be regained by calling any location and asking for a Personal Banker to assist you. If you have previously set up the Password Reset feature (located in the Options area inside NetTeller), you can click "Forgot Your Password?" on the password entry screen and follow the prompts to reset your own password.
Q: What happens if I get locked out of my NetTeller account?
A: You only get 3 attempts to log into your account. If you are unsuccessful on all three attempts you will receive an email indicating you have been locked out. You can get unlocked by calling a branch and asking to speak to a Personal Banker. Your Password will be reset to a temporary password. You will then be prompted to change your Password to a new one upon your next login. If you have previously set up the Password Reset feature (located in the Options area inside NetTeller), you can click "Forgot Your Password?" on the password entry screen and follow the prompts to reset your own password.
Q: What happens if I get an error message?
A: If you get an error message please make a note of the message, the error number, and the time. Then simply contact the bank at 262-363-6500 and ask for the Online Banking Department to assist you. We will make every effort to resolve the issue as soon as possible.
Q: When will transfers show in my account?
A: A transfer will show up immediately in your account if you set up the transfer to occur immediately. If you future dated the transfer, it will show up in your account on that day.
Q: What is the cut-off time for transactions made through NetTeller?
A: The transfer cut-off time for current day's business is 8:00 pm Central, Monday through Friday. Any transfers made after this time will be considered "Next Day's Business."
Q: How do I add or delete accounts to my existing NetTeller relationship?
A: Contact a Personal Banker at any branch or visit any one of our locations. You must be an authorized signer on the account.
Q: Does my spouse need his or her own ID and Password?
A: A NetTeller ID is registered to a single individual or business, even if the accounts held under the ID are jointly held. If another individual wants online access, they will need their own NetTeller ID and Password.
Q: How much does NetTeller cost?
A: NetTeller is free.
Q: How much history can I see online?
A: You have the ability to view 3 months of current history. Your statements are saved for 18 months starting from the month you enrolled your account(s) in E-Documents, should you need additional history information.