ONLINE BANKING

 

Mobile Banking

You're on the go more than ever. Now you can access your accounts wherever you are. Mobile Banking is smart, simple, secure, and free!

Deposit Accounts and Services FAQs

Q: What is Citizens Bank’s routing/ABA number?

A: 075906171

 

Q: Are my accounts insured by the FDIC?

A: FDIC insurance covers all deposit accounts, including checking and savings accounts, money market deposit accounts and certificates of deposit. The standard insurance amount is $250,000 per depositor, per insured bank, for each account ownership category.

Learn about the benefits and limitations of FDIC insurance at http://www.fdic.gov/deposit/.

 

Q: How do I access my account information?

A: There are several ways to access your account information:

  • Call our 24-hour automated Telephone Banking Service at 262-363-6550 or toll free 877-546-5868
  • Login to your NetTeller account on your PC or through our Mobile Banking App
  • Use your ATM card to check your balance at an ATM
  • Call or visit one of our branch office locations

 

Q: How can I get more information about fees relating to Citizens Bank deposit accounts?

A: You can review our Consumer Fee Schedule or Business Fee Schedule for the current fees relating to your accounts.

 

Q: How can I find out what the current interest rates are on Citizens Bank’s deposit accounts?

A: Our rates are posted online or available at any of our branch locations.

 

Q: After depositing money to my account, when are my funds available for withdrawal?

Generally speaking, funds from your deposit will be available as follows:

 

Description of Deposit

When Funds can be withdrawn by cash or check

Direct deposits, cash deposits and Citizens Bank checks

The day we receive the deposit

Checks drawn on another financial institution

The first business day after the day of the deposit

Checks deposited using Mobile Deposit

Deposits made before 4:00 P.M. will be available on the the first business day after the deposit is made. Deposits made after 4:00 P.M. will be available on the second business day after the deposit is made.

If we choose to place a longer hold, we will notify you in writing.

 

Q: Where do I send additional deposits or withdrawal requests that I want to make by mail?

A: Citizens Bank 
ATTN: Bank by Mail
301 N. Rochester St.
PO Box 223
Mukwonago, WI 53149

 

Q: How can I get overdraft protection on my checking account?

A: There are two ways to protect your account from overdrawing:

  • An Overdraft Sweep can be set up to automatically transfer funds from another account into your checking account. A $5.00 fee applies for each transfer. Contact a Personal Banker for more information.
  • An Overdraft Protection Loan can be set up to automatically transfer funds from a line of credit into your checking account if you overdraw it. An annual fee and interest apply. Contact a lender for more information.

Q: What information is needed for an outgoing wire transfer?

A: When you are the Originator of an outgoing wire transfer, you need to provide the following information:

Domestic Outgoing

  • Your name, address and account number
  • Beneficiary's name, address and account number
  • Beneficiary's bank routing number and address
  • Reason for sending the wire

International Outgoing

  • Your name, address and account number
  • Beneficiary's name, address and account number
  • Beneficiary's bank routing number, address and swift code
  • Reason for sending the wire

 

Q: What information is needed for an incoming wire transfer?

A: When you are the Beneficiary of an incoming wire transfer, you need to provide the following information to the originating bank:

Domestic Incoming

  • Your name, address and account number
  • Citizens Bank, 301 N Rochester St, Mukwonago, WI 53149
  • Routing Number: 075906171

International Incoming

  • BMO Harris Swift Code: HATRUS44
  • Beneficiary: Citizens Bank, 301 N Rochester St, Mukwonago, WI 53149 - Citizens Bank Checking Account #24091980
  • For further credit to: Your name and address and account number