Citizens Bank is a full service community bank with 12 convenient offices located throughout Waukesha and Walworth counties in Wisconsin. We began our long history of helping people and businesses achieve their financial goals in 1892 as Citizens Bank of Mukwonago. In November 2014, we shortened our name to Citizens Bank to better reflect all of the communities we serve.
Since the day we opened our doors for business over a century ago, we have operated under the belief that as a community bank, we have a responsibility to provide superior banking services to make the communities we serve a better place to live and work. That's why we focus on the needs of local families and businesses, putting our deposits towards making loans in the neighborhoods where our customers' live and work – building and remodeling homes, as well as starting and growing businesses.
We encourage our employees and directors to volunteer their time and talents outside of the organization. In this way, we differentiate ourselves from other financial institutions. Check out our Community Involvement page to learn more.
The mission of Citizens Bank is to combine the expertise of our employees with the convenience of technology, allowing us to offer a diverse and competitive line of products tailored to the needs of our customers while providing a fair return to our shareholders. Fostering strong relationships with businesses and individuals creates lasting partnerships that contribute to the success of the communities we serve.
Citizens Bank believes in and aspires to create a culture of:
HONESTY AND INTEGRITY, which govern our decision making and the corresponding actions we take.
RESPECT, for everyone, especially recognizing individual abilities and challenges. In all we do we work cooperatively as a team to achieve excellence for ourselves, our customers and our shareholders.
ACCOUNTABILITY, to our shareholders, to our customers, to our communities, to ourselves, and to our organization. Each employee takes responsibility for their role in the bank, professional growth, and quality customer service.
INNOVATION, in our allocation of resources, problem solving capabilities, products and services and forward thinking towards success.