| What is NetTeller? |
What is NetTeller? |
NetTeller allows our customers secure and convenient access to their accounts using the Internet anytime 24/7. Some of the functions available with NetTeller are:
- View and print information on all accounts including loans. Review and print transactions and history.
- Confirm deposits, withdrawals and cleared checks.
- Transfer funds between accounts and make loan payments.
- View images of checks and deposit transactions.
- View and print monthly statements.
- Enroll for paperless statement delivery.
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| How can I get NetTeller? |
How can I get NetTeller? |
| Citizens Bank of Mukwonago customers can start the Internet Banking set up process by completing an online application or visit any branch location to complete the one-time application.
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| How do I use NetTeller? |
How do I use NetTeller? |
| After you enter your PIN number on the first screen of NetTeller, you will be shown a list of your accounts and the balance in each. If you want more detail, or want to carry out a transaction, just select the function from the pull down menu for the account you are interested in. Additional information is available in the NetTeller User Guide.
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| Does my Internet Browser require anything special? |
Does my Internet Browser require anything special? |
| Your Internet Browser must have 128 bit encryption and have the cookies enabled. If you are missing either of these items, you will not be able to access NetTeller.
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| Is NetTeller a secure online product? |
Is NetTeller a secure online product? |
| Yes! NetTeller uses SSL (Secure Socket Layer) technology along with 128 bit encryption. There is 24/7 monitoring of the servers that run NetTeller. There is a yearly external audit done on NetTeller as well as an FDIC (Federal Deposit Insurance Corp.) audit. You can view more details on the Security webpage.
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| Can I view my check images online? |
Can I view my check images online? |
| NetTeller gives you the ability to view your check and deposit images online. You just click the check number and you will see an image of your check.
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| What happens if I don't log off of the system? |
What happens if I don't log off of the system? |
| NetTeller has a 10 minute time-out feature. If you are logged in for 10 consecutive minutes without using NetTeller, you will have to log in again to resume banking.
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| What happens if I forget my NetTeller PIN? |
What happens if I forget my NetTeller PIN? |
| Immediate access may be regained by calling any location and asking for a Personal Banker to assist you.
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| What happens if I get locked out of my NetTeller account? |
What happens if I get locked out of my NetTeller account? |
| You only get 3 attempts to log into your account. If you are unsuccessful on all three attempts you will get a message indicating you have been locked out. You can get unlocked by calling any branch and asking to speak to a Personal Banker. Your Password will be reset to the last 4 digits of the Social Security number or Tax ID number of the person first on the NetTeller account. You will then be prompted to change your password to a new one.
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| What happens if I get an error message? |
What happens if I get an error message? |
| If you get an error message please make a note of the message, the error number and the time. Then simply contact the bank and ask for the Information Technology Officer to assist you at 262-363-6500 and we will make every effort to resolve the issue as soon as possible.
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| When will transfers show in my account? |
When will transfers show in my account? |
| A transfer will show up immediately in your account if you set up the transfer to occur immediately. If you future dated the transfer, it will show up in your account on that day.
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| What is the cut off time for transactions made through NetTeller? |
What is the cut off time for transactions made through NetTeller? |
| The transfer cut-off time for current day's business is 5:45 p.m, Monday through Friday. (Central) Any transfers made after this time will be considered “Next Day’s Business”.
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| How do I add or delete accounts to my existing NetTeller relationship? |
How do I add or delete accounts to my existing NetTeller relationship? |
| Contact a Personal Banker at any branch or visit any one of our locations. You must be an authorized signer on the account.
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| Does my spouse need his or her own ID and PIN? |
Does my spouse need his or her own ID and PIN? |
| No. Only one PIN is used per NetTeller ID. An additional NetTeller ID and PIN can be created for your spouse.
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| How much does NetTeller cost? |
How much does NetTeller cost? |
| NetTeller is FREE for Citizens Bank of Mukwonago customers.
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| How do I add the optional Bill Payer service if I did not select it when I applied for Online Banking? |
How do I add the optional Bill Payer service if I did not select it when I applied for Online Banking? |
| Contact any branch and ask for a Personal Banker or visit one of our locations. You must be an authorized signer on the account.
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| How much history can I see Online? |
How much history can I see Online? |
| You have the ability to view 3 months of current history. Your statements are saved for 12 months starting from the month you opened your NetTeller account should you need additional history information.
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| Can I sign up for Bill Payer and not NetTeller? |
Can I sign up for Bill Payer and not NetTeller? |
| No. Bill Payer works in conjunction with NetTeller. You need NetTeller in order to use Bill Payer.
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| How are bill payments processed? |
How are bill payments processed? |
| Payments are processed as a check or electronically.
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| How do I know if a payee is electronic or check? |
How do I know if a payee is electronic or check? |
| Once you have set up the payee, you can look at the "PAYEES" screen, and you will see a column, "Type" that will tell you if the payee accepts electronic or check payments.
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| Who can I pay with Bill Payment? |
Who can I pay with Bill Payment? |
| You can pay anyone in the United States, from your next-door neighbor, to the utility company, to a child in college across the country. The only restriction is you cannot pay any government agencies.
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| How late in the day can I enter, edit, or delete a payment? |
How late in the day can I enter, edit, or delete a payment? |
| Payments are processed at 2am and 12pm (noon) daily Sunday through Friday. You may edit or delete any scheduled payments prior to the processing times. You may enter a new payment at any time.
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| What is the minimum payment amount that can be scheduled? |
What is the minimum payment amount that can be scheduled? |
| Your checking account must have available funds to cover any and all scheduled check or electronic payments.
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| How far in advance can I schedule payments? |
How far in advance can I schedule payments? |
| We recommend setting up payments no longer than 90 days prior to the payment date but payments can be set up even further in advance.
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| Can I stop a payment? |
Can I stop a payment? |
| Yes, you may place a stop payment on any check or electronic payment that you have issued that has not been paid. There is a fee for this service. Please contact a Personal Banker at any location for further assistance.
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| On the Payment History page, what does the 'Status' field indicate? |
On the Payment History page, what does the 'Status' field indicate? |
| One of the following statuses will be shown:
? Processed - The payment has been processed and sent.
? Rejected NSF-The payment that you have tried sending has rejected due to Non-sufficient funds. The payment will try to process again at the next processing time or until the customer deletes the payment.
? Communication Failure-There was an error due to communication problems.
? Vendor Refund - Payment rejected at Princeton E-Com.
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| Can I edit payee addresses? |
Can I edit payee addresses? |
| No. You will have to set them up as a new payee with the correct address and delete the old payee record.
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| Can I have multiple payments to the same payee on the same day? |
Can I have multiple payments to the same payee on the same day? |
| At this time, there is nothing that checks for multiple payments for the same amounts going to the same vendor on the same day. So you may set up multiple payments to the same payee.
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| Confirmation Numbers - Are These Important? |
Confirmation Numbers - Are These Important? |
| Yes. A Confirmation number will be assigned to each bill payment at the time you submit your request. You may record these confirmation numbers for future reference if you wish. For your convenience, Bill Payer Confirmation Numbers for scheduled payments are found in the menu option under "Main" and by clicking on “View” next to the payment, so you are not required to write them down. They will help us resolve any questions and expedite any request you may have about your Bill Payer transactions.
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| How do I sign up? |
How do I sign up? |
| Signing up is a two step process. First you must set up your own ID and Password on the Internet. There you will create a “path” (transfer from and transfer to banks). Second, you will need to complete an “On Demand Transfer Authorization/Verification” form. This form asks for your account information at Citizens Bank of Mukwonago as well as your other bank. Citizens Bank will then use this form in a verification process of your account(s) at the other bank. This is our Due Diligence proving that you are the account holder at the other bank. Once this form is returned to Citizens Bank from the other bank, we will then approve/deny your request that you set up. If approved, you will get an email back stating it has been approved and you can then start using the On Demand Transfer.
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| How long does it take a transfer to get to the other bank? |
How long does it take a transfer to get to the other bank? |
| The transfers are done electronically through the ACH (Automated Clearing House). A transfer will only happen on a business day and must be set up before 11am CST for the transfer to occur within 48 hours.
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| What account types can I transfer money from and to? |
What account types can I transfer money from and to? |
| You can transfer money out of a checking or savings account. You can transfer money into a checking or savings account.
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| What does it cost to make a transfer? |
What does it cost to make a transfer? |
| Please see our fees schedule for the current transfer fee.
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| Does one of the accounts in the transfer have to be from/to Citizens Bank of Mukwonago? |
Does one of the accounts in the transfer have to be from/to Citizens Bank of Mukwonago? |
| Yes. Citizens Bank of Mukwonago is responsible for these transfers therefore one of the accounts used in the transfer must be from Citizens Bank of Mukwonago.
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